Session 3 – END-TO-END DEFINITION & BUSINESS OUTCOMES

End-to-end process ownership, GPO, governance: A look at the possible evolution of O2C departments towards more global integration and responsibility

• Breaking-down silos and change management at play to set-up a highly operational, business partnering and commercially-driven department across order to cash
• Role and consideration (earned or deserved) of the GPO and overall view of the “O2C flow” to develop a more acute sense of ownership and responsibility
• The limits of the E2E model in the hands of 1 GPO: Knowledge dependency, 1-side vision and internal conflicts management