SESSION 2 – SCOPE EXPANSION

Should we be going after the full O2C scope – or what activities are better off to stay within business?

• Trends for the upcoming years: How fast is the O2C arena evolving in SSC/GBS environment?
• O2C as a real business value generator: GBS to move from support function to integral part of the global business strategy
• We always want more ”complex” activities, but are we ready to handle them (processes, seniority, expertise, accountability, etc.)