O2C Process Online Breakfast Meeting #1

April Session

1-hour session including: 3 presentations (8 minutes each), 20 minutes of Q&A and 10 minutes of poll / live voting activity

Program for Wednesday 14 April 2021

Cash collection optimization and cost reduction through increased centralizations of AR operations – feedback after a year of remote working
Collection harmonization strategy, cash management integrated system, data accuracy and reporting through improved communication and high demand for cheaper solutions

    Stabilizing and harmonizing collection processes in global environment as first steps towards increased productivity, cost reduction and improved effectiveness
    Presented by: András Kohl, AR & Credit Manager – Head of EMEA and Americas Operations, Celanese (HU)
    Dealing with multiple legacy systems and different applications’ architectures when initiating the standardization phase of your processes
    Presented by: Rahul Malhotra, Senior Director – SSC Operations & Global Process Owner QTC, Avis Budget Group (HU)
    How to streamline communication between customer service and AR when dealing with dispute management and operators’ role in taking decisions on their own for smoother processes
    Presented by: Aneta van den Kieboom, Finance Director, Global Process Owner, COTY (PL)

*Registration to the Connect Minds’ Online Breakfast Meetings Series is free of charge and exclusively reserved to professionals employed by SSC/GBS organizations.
Right to access is at the discretion of the organizers who can refuse the registration of individuals not working in an SSC/GBS organization.

Event Info

  • April 14, 2021
  • 09:00 - 10:00 CET
  • Live Stream via MS Teams


No personnel found, please create the personnel post to use the item.

Find out more about the May & June sessions