Program for Wednesday 9 June 2021

End-to-end process, ownership, structure, governance: A look at the future of O2C departments in SSC environment
How to juggle the transformation journey looking at automation, business partnership, operating systems consolidation, etc. to streamline processes across the board

1. [E2E PROCESS OWNERSHIP]
   Breaking-down silos and change management at play to set-up a highly operational, business partnering and commercially-driven department that truly impacts the bottom line
   Presented by: Anna Dineva, Head of Global Finance Services, Experian – BG

2. [PERFORMANCE MANAGEMENT AND SKILLS]
   How to define and design new sets of metrics and KPIs across the entire order-to-cash process to accurately measure the effectiveness of virtual transitions and map out the level of efficiency of the teams in remote working environment
   Presented by: Tamás Hever, Accounts Receivable Manager, Trivium Packaging – HU

3. [OPERATING SYSTEMS IMPROVEMENT AND AUTOMATION]
   Systems communication and improved interdependency for cash management optimization and automation opportunities at scale
   Presented by: TBA

*Registration to the Connect Minds’ Online Breakfast Meetings Series is free of charge and exclusively reserved to professionals employed by SSC/GBS organizations.
Right to access is at the discretion of the organizers who can refuse the registration of individuals not working in an SSC/GBS organization.