alpar-toth_pandora_speaker_o2c-process-conference-budapest-2024_connect-minds

Alpar Toth

GBS Director, Global Process Owner OTC, Pandora (UK)
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Speaker Info

Speaking Session

SESSION 1 – END-TO-END DEFINITION & BUSINESS OUTCOMES

End-to-end process ownership, GPO, governance: A look at the possible evolution of O2C departments towards more global integration and responsability

  • End-to-end, what does it mean? Breaking-down silos and change management at play to set-up a highly operational, business partnering and commercially-driven department that truly impacts the bottom line
  • Role and consideration (earned or deserved) of the GPO and overall view of the “O2C flow” to develop a more acute sense of ownership and responsibility
  • The limits of the E2E model in the hands of 1 GPO: Knowledge dependency, 1-side vision and internal conflicts management