maja-bejatovic_celanese_2nd-O2C-process-conference-budapest_connect-minds

Maja Bejatovic

Manager Accounts Receivable EMEA, Celanese (Hungary)

Speaker Info

Speaking Session

Dispute resolution – Is there such a thing as a quick fix to fasten processes and improve satisfaction results

  • Accountability in the “blame game”: Should AR teams own disputes end-to-end, or share responsibility with sales and customer service?
  • Speed and customer satisfaction: Bad apples?
  • Proper resolution strategies and escalations: Why struggles remain in supposedly already “optimized” dispute management processes?