SESSION 6 – MERGING ROLES & RESPONSIBILITIES IN DISPUTES

Stand-alone dispute and collection departments vs. combined roles: Simple re-organization or revolution that yields results?

• The question of continuous improvement in a separate dispute management function environment to deliver on concrete business benefits
• How to streamline communication between customer service and AR when dealing with dispute management and operators’ accountability in being pro-active decisions takers for smoother processes
• Challenges and benefits of combining several roles in one for faster (?) and improved quality of delivery